Evaluation of Drug Information Service provided by Clinical Pharmacy Department based on Provider and Enquirers' Perspective
1, 1, 1, 1, 1
- 1Department of Pharmacy Practice, Manipal College of Pharmaceutical Sciences, Manipal 576104, INDIA.
CORRESPONDENCE
SV Rajan Mallayasamy
Department of Pharmacy Practice, Manipal College of Pharmaceutical Sciences, Manipal 576104, INDIA.
Received: 20-09-2008; Accepted: 27-09-2008.
Volume 1, Issue 1 · pp. 37-44 · 2008 · DOI:
ABSTRACT
Drug Information service is an important role of clinical pharmacist and drug information service provision by clinical pharmacist is slowly being adopted in our country. There is a need to evaluate the quality of services provided by the drug information centers. This study was aimed for evaluating the services provided by a drug information center of a tertiary care hospital in South India. The quality of the service was evaluated based on providers as well as enquirers' perspective. Providers' perspective was evaluated based on a tool developed by DSE / WHO Seminar. Enquirers' perspective was evaluated by survey questionnaire. Evaluation results showed that both judgmental and non-judgmental queries had rating of very good or above. When enquirers' perspective was evaluated, around 70% of clinicians used services of the center and around 70% of the people felt that services were very good. 98% of surveyed physicians opined that there is a need for drug information center in the hospital. Evaluation of quality of service of drug information center based both on providers as well as enquirers' perspective showed that they were of good quality.
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Mallayasamy, S. R., Fayazkhan, M., Kishore, G., Acharya, L. D., & Rao, P. G. (2008). Evaluation of Drug Information Service provided by Clinical Pharmacy Department based on Provider and Enquirers' Perspective. Indian Journal of Pharmacy Practice, 1(1), 37-44.
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